REFUND & RETURN POLICY — MONACO SOCIAL CLUB

Last updated: October 27, 2026

At Monaco Social Club (MSC), we're committed to delivering premium-quality products and an experience you can feel confident about.

We want you to love every piece you order. If something isn't quite right, we're here to help.

Our return policy is designed to keep the process simple, transparent, and fair for everyone. Please review the following conditions before placing your order.

This policy applies to purchases made through monacosocialclub.com, subject to applicable consumer protection laws.

1. RETURN WINDOW

Standard Returns

Customers have 14 calendar days from the date of delivery to request a return for eligible merchandise.

Return requests submitted after this period will not be accepted, except where required by applicable law.

Extended Holiday Returns

For orders placed between November 25 and December 15, the return request window is extended to 30 calendar days from the date of delivery.

All standard return conditions and final-sale exclusions continue to apply.

2. RETURN ELIGIBILITY

To qualify for a standard return, merchandise must meet the following requirements:

• Be unworn, unwashed, and in its original condition.

• Be free from stains, damage, makeup, deodorant marks, perfumes, smoke, pet hair, or other signs of use.

• Have all original tags attached, where applicable.

• Be returned with its original packaging and accessories, where reasonably possible.

• Be accompanied by a valid order number or proof of purchase.

Items that do not meet these requirements may be refused or subject to a legally permitted refund adjustment.

Customers are welcome to try on their merchandise to verify fit and sizing, provided the items remain in returnable condition.

Product Characteristics

Certain MSC garments are intentionally designed with vintage washes, faded colours, distressed finishes, or raw-edge hems.

These characteristics are part of the garment's design and are not considered manufacturing defects when consistent with the product description and images.

Natural variations associated with these finishing processes may occur.

This does not affect your rights if an item is defective or materially different from its description.

3. FINAL-SALE ITEMS

The following products are not eligible for discretionary returns or exchanges:

• Merchandise clearly marked FINAL SALE at the time of purchase.

• Personalized or custom-made products created according to a customer's individual specifications.

• Gift cards, except where refunds are required by law.

Merchandise purchased during a sale or with a promotional discount is not automatically considered final sale unless specifically identified as such before purchase.

Final-sale conditions do not override applicable consumer protection laws or statutory remedies for defective, incorrect, or misrepresented merchandise.

4. HOW TO REQUEST A RETURN

All standard return requests must be submitted directly to our customer support team by email.

Email: msc.support@ezcollection.ca

To request a return:

1. Contact our team within 14 calendar days of delivery, or within the applicable extended holiday return window.

2. Include your order number, the item(s) you wish to return, and the reason for your request.

3. Our team will review your request and confirm eligibility.

4. Once approved, you will receive written authorization and return shipping instructions.

Important Return Deadlines

Once your return is approved, you must:

• Ship the merchandise back within 7 calendar days of receiving approval.

• Email us your return tracking number and proof of shipment within this period.

• Follow the return shipping instructions provided by our team.

If the merchandise has not been shipped within the required 7-day period, the return authorization may expire and the request may be closed.

Approval of a return request does not guarantee a refund. All returned merchandise remains subject to inspection upon receipt.

Returns sent without prior written authorization may be refused where legally permitted.

Please do not send merchandise to the address shown on your original shipping label unless specifically instructed by our team.

The deadlines and authorization requirements above apply to our voluntary return policy and do not restrict statutory cancellation or return rights.

5. RETURN SHIPPING & RESPONSIBILITY

Return Shipping Costs

Customers are responsible for all return shipping costs associated with voluntary returns, including those related to sizing, fit, personal preference, or a change of mind.

If a return results from a confirmed manufacturing defect, incorrect merchandise, or an error attributable to MSC, reasonable return shipping costs will be covered where required by law.

Responsibility for Return Shipments

For voluntary returns arranged by the customer, the customer is responsible for ensuring that the merchandise is securely packaged and successfully delivered to the return address provided by MSC.

We strongly recommend selecting a reliable shipping service that offers tracking and shipment insurance.

Please retain your tracking number and proof of shipment until your return has been completed.

If a voluntary return shipment is lost, stolen, or damaged during transit and does not reach our return facility, MSC will not issue a refund or exchange for the missing merchandise, except where required by applicable law.

Customers are responsible for contacting their selected shipping carrier to investigate lost return shipments or submit insurance claims.

MSC is not responsible for return shipments sent to an incorrect address or without following the provided shipping instructions, except as otherwise required by law.

Original Shipping Charges

Original shipping fees paid at checkout are non-refundable for ordinary voluntary returns, except where required by law.

For orders that originally qualified for free shipping, MSC does not charge a restocking fee or automatically deduct the original outbound shipping expense from an eligible refund.

No Restocking Fees

MSC does not charge restocking fees for eligible returns.

6. EXCHANGES

We understand that finding the perfect fit is important.

Eligible customers may request a size or product exchange within the applicable return window, subject to availability and approval.

The following conditions apply:

• Each item is eligible for one discretionary exchange only.

• The original merchandise must meet all return eligibility requirements.

• Customers are responsible for applicable return and replacement shipping costs unless the exchange results from an MSC error or the law requires otherwise.

• Any price difference between the original product and replacement must be settled before processing.

• Exchanges are subject to inventory availability.

Once a discretionary exchange has been completed, additional change-of-mind exchanges or returns of the replacement may be declined.

This restriction does not apply to defective or incorrect products or limit statutory consumer rights.

For faster service, customers may alternatively request a return for an eligible item and place a new order for their preferred size or design.

7. REFUNDS

Once your returned merchandise has been received and inspected, our team will notify you of the outcome.

If approved, your refund will generally be processed within 5 business days following inspection, unless a shorter period is required by law.

Refunds will be issued to the original payment method unless another method is expressly agreed upon and legally permitted.

Please note:

• Banks and payment providers may require additional time to reflect the refund.

• Refunds are calculated based on the actual merchandise price paid, including any applicable discounts and refundable taxes.

• Original shipping fees are non-refundable for ordinary voluntary returns, except where required by law.

• MSC does not charge restocking fees.

• For voluntary returns, refunds cannot be processed until the returned merchandise has physically arrived and passed inspection, except where applicable law provides otherwise.

• A replacement or exchange accepted as the final resolution of an issue does not automatically entitle the customer to an additional refund for the same issue, without prejudice to statutory rights.

MSC reserves the right to decline discretionary refunds for merchandise that fails to meet the return eligibility requirements.

Any legally required refund will be processed in accordance with applicable consumer protection laws.

8. ORDER CANCELLATIONS & MODIFICATIONS

Many Monaco Social Club garments are prepared, printed, or processed shortly after an order is placed.

For this reason, orders may only be cancelled within 1 hour of purchase under our voluntary cancellation policy.

To request a cancellation, contact:

msc.support@ezcollection.ca

Please include your order number and cancellation request.

Cancellation requests must be submitted within the one-hour window.

After this period, orders may have already entered production, printing, or fulfillment, and discretionary cancellations will no longer be accepted.

Similarly, changes to sizes, colours, designs, quantities, or shipping information cannot be guaranteed after processing begins.

Please review all order details carefully before completing your purchase.

The one-hour cancellation policy does not restrict cancellation or withdrawal rights provided by applicable consumer protection laws.

9. DAMAGED, DEFECTIVE, OR INCORRECT MERCHANDISE

We take product quality seriously, and every order is important to us.

If you receive damaged, defective, or incorrect merchandise, please contact our team as soon as possible, ideally within 7 calendar days of delivery.

Email msc.support@ezcollection.ca with:

• Your order number.

• A description of the issue.

• Clear photographs showing the defect, damage, or incorrect item, where available.

Please keep the merchandise and original packaging until your request has been reviewed.

Our team will investigate and determine the appropriate resolution based on the circumstances and applicable law.

Depending on the situation, this may include a repair, replacement, or refund.

Where MSC is responsible for an incorrect or defective product, reasonable return shipping costs will be covered as required by law.

The suggested 7-day reporting period helps us resolve fulfillment and transit issues more efficiently. It does not limit legal warranty rights or other statutory remedies.

10. LOST, STOLEN, OR MISSING PACKAGES

If your order is marked as delivered but cannot be located, please contact our customer support team.

We understand how frustrating missing deliveries can be and will assist in reviewing the situation.

Before contacting us, we recommend checking with household members, neighbours, reception desks, or building management.

MSC may investigate the delivery with the shipping carrier and review available evidence, including:

• Tracking information and delivery scans.

• Delivery confirmation or photographs.

• Signature records, where applicable.

• Shipping address details.

• Specific delivery instructions provided by the customer.

A delivered tracking status alone does not automatically establish that an order was successfully received.

Where a shipment has been properly delivered in accordance with the customer's specific authorization and applicable law, MSC may decline a replacement or refund for subsequent loss or theft.

Where delivery has not been properly completed, or MSC remains legally responsible for the shipment, we will provide the appropriate remedy required by law.

Each claim will be assessed based on its individual circumstances and the available delivery evidence.

11. INCORRECT SHIPPING ADDRESSES, REFUSED DELIVERIES & CUSTOMS

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact our team immediately.

Address modifications cannot be guaranteed once an order has entered processing or has been shipped.

Returned or Undeliverable Packages

If a package is returned to MSC due to an incorrect or incomplete address, failure to collect the parcel, or a refused delivery attributable to the customer, additional shipping costs may apply.

Once the package has been recovered, customers may be offered:

• Reshipment upon payment of the applicable shipping charges.

• A refund for eligible merchandise, less any lawful and previously disclosed non-recoverable charges.

For customer-attributable delivery failures, original shipping costs may be non-refundable where permitted by law.

International Orders & Customs

International customers may be responsible for customs duties, import taxes, and carrier clearance fees unless these charges are expressly included in the checkout price.

Failure to pay applicable customs duties may result in delivery delays, refusal, or return of the shipment.

Additional charges resulting from customs refusal or failure to collect a shipment may be deducted from an eligible refund only where properly disclosed and legally permitted.

Statutory cancellation and refund rights remain unaffected.

12. PROMOTIONS, DISCOUNTS & SPECIAL OFFERS

Promotions and discount codes are subject to their respective terms and conditions.

• Promotional codes cannot be combined unless expressly permitted.

• Discount codes may have expiration dates, usage limits, product exclusions, or eligibility requirements.

• Expired discounts cannot be applied retroactively.

• Discounts cannot be applied to orders completed before a promotion became active.

• Refunds for discounted merchandise are calculated using the actual price paid.

• Returns affecting eligibility for a bundle or conditional promotion may result in a refund adjustment where the applicable terms were disclosed before purchase and the adjustment is legally permitted.

MSC reserves the right to modify, suspend, or discontinue promotional offers for future purchases.

Fraudulent or unauthorized use of promotional offers may result in order cancellation where legally permitted, with any amounts collected refunded as required by law.

13. EUROPEAN UNION & UNITED KINGDOM — STATUTORY RETURN RIGHTS

Customers located in the European Union or United Kingdom may benefit from additional consumer protection rights governing online purchases.

These statutory rights take precedence over any conflicting provisions of our standard return policy.

14-Day Right of Withdrawal

For eligible online purchases, customers generally have 14 calendar days after receiving their merchandise to notify MSC that they wish to withdraw from the purchase without providing a reason.

Where items from the same order are delivered separately, the applicable withdrawal period may begin upon receipt of the final item.

Customers generally have an additional 14 calendar days after notifying us to send the merchandise back.

Customers may exercise this right by contacting msc.support@ezcollection.ca with a clear statement of their decision to withdraw.

Where required by applicable law, an additional electronic withdrawal function must also be made available.

Shipping & Refunds

For eligible statutory withdrawals:

• No restocking fee applies.

• Customers generally pay direct return shipping costs, provided this obligation was properly disclosed before purchase.

• Original standard delivery charges will be refunded where legally required.

• Additional costs for a premium or expedited delivery service may be excluded where legally permitted.

• Refunds will be completed within the legally required timeframe.

• Where applicable, refunds may become due upon receipt of valid proof that the merchandise was returned or dispatched, even if the parcel has not yet arrived.

Customers may inspect and try on merchandise as they would in a physical store.

Any permitted deduction for handling beyond what is reasonably necessary to assess the merchandise will be determined in accordance with applicable law.

Exceptions

Products made to a customer's individual specifications or clearly personalized may be excluded from statutory withdrawal rights.

Standard MSC designs printed or prepared after purchase are not automatically exempt solely because production begins after the order is placed.

Nothing in this section limits statutory rights relating to defective, incorrect, or non-conforming products.

14. CONSUMER RIGHTS & POLICY UPDATES

Nothing in this policy is intended to exclude, restrict, or replace consumer rights that cannot legally be waived.

MSC reserves the right to revise or update this policy to reflect operational changes, legal requirements, or improvements to our customer service.

For discretionary returns, the policy in effect at the time of purchase will generally apply to that order. Subsequent policy updates will not retroactively remove accrued contractual or statutory rights.

NEED HELP? WE'RE HERE FOR YOU.

Have a question about your order, sizing, returns, or exchanges?

Our team will be happy to help.

Customer Support: msc.support@ezcollection.ca

Website: monacosocialclub.com

Please include your order number when contacting us so we can assist you as efficiently as possible.

MONACO SOCIAL CLUB

Wear Your Passion.