SHIPPING & RETURNS
Everything you need to know about shipping, returns, and exchanges at Monaco Social Club. Simple, straightforward, and hassle-free.
SHIPPING INFORMATION
PROCESSING TIME
Most orders are printed and prepared in-house at our headquarters in Québec, Canada.
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Processing Time: Typically 1–3 business days.
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Business days exclude weekends and holidays.
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Processing times may vary during busy periods or for certain products.
SHIPPING METHODS & DELIVERY TIMES
We offer reliable shipping options to get your order to you as quickly as possible.
Standard Shipping: 5–10 business days
Express Shipping: 3–5 business days
Delivery estimates above represent transit time after your order has been processed and shipped.
Shipping rates are calculated at checkout based on your location and selected delivery method. Delivery times may vary depending on your destination and carrier conditions.
ORDER TRACKING
Once your order ships, you'll receive a confirmation email with your tracking number.
Tracking information may take 24–48 hours to become active.
Some orders may arrive in separate packages depending on product availability and fulfillment location, at no additional shipping charge.
INTERNATIONAL SHIPPING
We ship internationally to select countries.
Shipping costs and delivery estimates vary by destination and are displayed at checkout.
International orders may be subject to customs duties, import taxes, or other fees not included at checkout. Any applicable customer-payable charges are the recipient's responsibility, as disclosed and permitted by law.
RETURNS & EXCHANGES
OUR RETURN POLICY
Not the perfect fit? No problem.
We accept returns on eligible merchandise within 14 calendar days of delivery.
To qualify for a return:
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Items must be unworn, unwashed, and in their original condition.
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Original tags must remain attached, where applicable.
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A return request must be submitted within the applicable return window.
Holiday Returns: Orders placed between November 25 and December 15 benefit from an extended 30-day return window from delivery.
HOW TO REQUEST A RETURN
1. Contact Us
Email msc.support@ezcollection.ca with your order number and reason for returning.
2. Get Approved
Our team will review your request and email you return instructions if approved.
3. Ship Your Return
You must ship your items within 7 calendar days of approval and email us your tracking number and proof of shipment before the deadline.
Return shipping costs are the customer's responsibility, except where required otherwise. For ordinary voluntary returns, customers are responsible for ensuring the package reaches our return facility.
Important: Returns must be approved before being shipped. Unauthorized or late returns may be declined, subject to applicable consumer rights.
REFUNDS
Once your return is received and inspected, approved refunds are generally processed within 5 business days.
Refunds are issued to your original payment method. Additional processing time may apply depending on your bank or payment provider.
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Original shipping fees are non-refundable for ordinary returns, except where required by law.
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No restocking fees.
EXCHANGES
Need a different size or style? We're happy to help.
Contact our team to request an exchange. Exchanges are subject to approval, product availability, and our return eligibility requirements.
Each eligible item may be exchanged once under our voluntary exchange policy.
Alternatively, you can return an eligible item and place a new order for your preferred size or style.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Something wrong with your order? We've got you.
Contact msc.support@ezcollection.ca as soon as possible, ideally within 7 days of delivery, with your order number and photos of the issue.
Our team will review your request and arrange an appropriate resolution, such as a replacement or refund, in accordance with applicable law.
NON-RETURNABLE ITEMS
The following items are excluded from discretionary returns:
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Gift cards.
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Merchandise clearly marked FINAL SALE.
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Personalized or custom-made products.
These exclusions do not affect statutory consumer rights.
VIEW FULL REFUND & RETURN POLICY
NEED HELP? WE'RE HERE FOR YOU.
Have questions about shipping, returns, or your order? Our team is always happy to help.
Email: msc.support@ezcollection.ca
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (Eastern Time)
MONACO SOCIAL CLUB
Wear Your Passion.
