DELIVERY & RETURNS
DELIVERY INFORMATION
SHIPPING METHODS & COSTS
• Standard Shipping: We offer reliable standard shipping to most locations. Shipping costs are calculated at checkout based on your location and the weight of your order.
• Express Shipping: Need it faster? Choose our express shipping option at checkout for expedited delivery.
PROCESSING TIME
• All orders are processed within 1-2 business days.
• Orders are not shipped or delivered on weekends or holidays.
• You will receive a confirmation email with tracking information once your order has been shipped.
ESTIMATED DELIVERY TIMES
• Standard Shipping: Typically delivered within 5-7 business days after dispatch.
• Express Shipping: Typically delivered within 2-3 business days after dispatch.
• Delivery times may vary depending on your location and unforeseen circumstances.
INTERNATIONAL SHIPPING
• We offer international shipping to select countries. Shipping costs and delivery times vary by destination.
• Please note that international orders may be subject to import taxes, customs duties, and fees levied by the destination country.
RETURNS & EXCHANGES
OUR RETURN POLICY
• We want you to be completely satisfied with your purchase. If for any reason you are not, we gladly accept returns of unworn, unwashed, and undamaged items within 14 days of delivery.
• Items must be in their original condition with all tags attached.
HOW TO INITIATE A RETURN
1. Contact Us: Email our customer service team at info@ezcollection.ca with your order number and reason for return.
2. Prepare Your Package: Securely pack the item in its original packaging, if possible.
3. Ship the Item: We will provide you with a return shipping address. Please note that return shipping costs are the responsibility of the customer, unless the item is damaged or defective.
DAMAGED OR DEFECTIVE ITEMS
• If you receive an item that is damaged or defective, please contact us within 14 days of delivery at info@ezcollection.ca
• We will arrange for a replacement item to be sent to you or provide a full refund, including any shipping costs incurred.
REFUNDS
• Once we receive and inspect your returned item, we will process your refund to the original method of payment.
• Please allow 5-7 business days for the refund to appear in your account after we process it.
• Shipping costs are non-refundable unless the return is due to a damaged or defective item.
EXCHANGES
• If you need to exchange an item for a different size or style, please follow the return process and place a new order for the desired item.
• Exchanges are subject to product availability.
NON-RETURNABLE ITEMS
• Certain items are final sale and cannot be returned or exchanged. These include:
• Gift cards
• Final sale merchandise
• Personalized or custom-made items
CONTACT US
If you have any questions about our Delivery & Returns policy, please don’t hesitate to contact us:
• Email: info@ezcollection.ca
• Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM Eastern Standard Time (EST)
